If you want access to the user's email, here are the steps.

If you want access to the user's email, here are the steps.

1. Notify CHCS of the change you want. We need the name and email address. We will change their password and notify you of the new one.

2. Log in to the user's account at https://mail.google.com using a private or incognito window (the name depends on the browser you use).

3. Click the circle at the top right. Click the box marked “Manage your Google Account” 

4. Click Security Checkup. Scroll down to “Sign-in and recovery.” Change the phone number and recovery email if they belong to him. Click continue at the bottom of the screen.

5. Forward the user's email to another account with these instructions. https://support.google.com/mail/answer/10957?hl=en

6. We can delete his account, which will delete their existing messages, so do this only when you are ready.

7. We can set up a permanent alias (forwarding address) to another account at that time.