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Most standard FTP program may be used to access CHCS-hosted Web sites.

Most standard FTP program may be used to access CHCS-hosted Web sites. See Knowledge Base Article 14 for a list of recommended programs.

Below are instructions on setting up FTP for CHCS servers in FileZilla. If you are using another FTP program, change the instructions as needed. For information setting up FTP in these programs, see the links shown.

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Important notes:

  1. Contrary to previous settings, you should now use  passive mode.
  2. Firewall software, including the Windows Firewall, may block FTP access.
  3. File names are case-sensitive. That is, mypage.htm is not the same as MyPage.htm. If links are not working correctly. check the capitalization of your file names.
  4. You should avoid spaces and special characters such as punctuation marks in your file names. Letters, numbers, hyphens and underscores are okay.
  5. For those who have sites designed by CHCS: You may not edit, copy, or delete files produced by CHCS without our permission. Some code has been licensed by us from other sources for use on a specific web server, and may not be moved under the terms of our license. See the web design agreement we signed with you for details. If you are unsure, contact CHCS.

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SETTING UP FTP IN FILEZILLA

In other versions, the settings are similar, but may be in different locations. See your program's help function.

Filezilla 3.x

When you start the program, you should edit some options. Go to the Edit menu and select Settings. Under Select Page on the left, click on FTP. On the right, change Transfer Mode to Active and uncheck "Allow fall back..." Click OK to save your changes.

If you have a router or a firewall, you may wish to use the Network Connection Wizard, which is under the Settings menu. You will need to experiment to see which settings work for you. The wizard includes a test; once the test has no errors, you should be able to connect to our servers.

Now go to the File menu and select Site Manager. In the box that appears, click New Site. Enter the following.

Host: ftp.YOUR_DOMAIN_NAME.com [replace this with your actual domain name, complete with .com, .net or .org, as appropriate.]
Port: 21
Servertype: FTP - File Transfer Protocol
Logintype: Normal
User: [as assigned]
Password: [as assigned]
Account: [leave blank]

Click the Advanced tab.

  • Under Default Local Directory, type the location where you keep your files on your hard drive (optional).
  • Under Default Remote Directory, type 
    /public_html

Click the Transfer Settings tab. Select Passive. Click OK to save your changes.

Now you can start copying files. You will see a series of icons at the top. Click on the first icon on the left, select the connection you just created, then click Connect.

Once connected, you will see your local files on the left, and the files on the server on the right. Highlight files you want to copy and drag them to the other side. 

Filezilla 2.x

When you start the program, you should edit some options. Go to the Edit menu and select Settings. Under Connection | Firewall Settings, make sure that the Passive Mode box is NOT checked. Click OK to save.

Now go to the File menu and select Site Manager. In the box that appears, click New Site. Enter the following.

Host: ftp.YOUR_DOMAIN_NAME.com [replace this with your actual domain name, complete with .com, .net or .org, as appropriate.]
Port: 21
Servertype: FTP
Logintype: Normal (do not check Bypass... checkbox)
User: [as assigned]
Password: [as assigned]

Click Advanced. Under Default Local, type the location where you keep your files on your hard drive (optional). Under Default Remote, type /public_html Click the button marked Use Active Mode. Click OK to exit the Advanced screen, then click Save and Exit to save your changes.

Now you can start copying files. You will see a series of icons at the top. Click on the first icon on the left, select the connection you just created, then click Connect.

Once connected, you will see your local files on the left, and the files on the server on the right. Highlight files you want to copy and drag them to the other side.